REFUND POLICY
At Pearl Continental hotels, we value your trust and strive to provide you with the best possible
experience during your stay. We understand that sometimes plans change, and we want to be
transparent about our refund policy. Please take a moment to familiarize yourself with our refund policy
below:
Cancellation Policy:
- BAR Rate/Flexible Rate: Guests who book our flexible rate can cancel their reservation up to 48
hours before the scheduled check-in time without incurring any charges.
- Non-Refundable/Advance purchase Rate: Guests who choose our non-refundable rate will be
charged the full amount of the reservation at the time of booking and will not be eligible for a
refund in case of cancellation or amendment.
Refund Eligibility:
Refunds will be processed based on the rate plan chosen at the time of booking (Flexible Rate or
Non-Refundable Rate).
If you booked through a third-party website or travel agency, please refer to their cancellation and
refund policies.No-Show Policy:
If you do not check-in on your scheduled arrival date ("no-show"), you will be charged for the first
night of your stay as per your reservation.Early Departure Policy:
- In case of non-refundable rate, guests who decide to check out before their scheduled departure
date will not be eligible for a refund for the remaining nights of their reservation.
- In case of BAR rate, guests who decide to check out before their scheduled departure and had
paid 100% in advance, will be eligible for a refund for the remaining nights of their reservation,
after charging one night stay. (Subject to 24 hours prior information regarding early departure)
Group Bookings:
Group bookings may have different cancellation and refund policies. Please contact our reservations
team for specific details if you have made a group reservation.Refund Process:
- Refunds, if applicable, will be credited back to the original payment method used during booking
e-g credit card, cheques, etc.
- Depending on your bank or financial institution, it may take several business days for the refund
to appear in your statement.
- Identification documents of the guest e-g Copy of CNIC/Passport etc. along with original deposit
receipt if any shall be submitted to the concerned hotel for processing refund for accuracy and
transparency.
- A corporate refund shall be released concerning corporate accounts only upon submission of
necessary documentation.
Modifications:
If you need to make changes to your reservation, please contact our reservations team at least 48
hours before your scheduled check-in time. Modifications are subject to availability and rate changes.Force Majeure:
In the event of extraordinary circumstances, such as natural disasters or government-mandated
travel restrictions, we reserve the right to make exceptions to our refund policy.Contact Information:
For questions, cancellations, or modifications, please contact our reservations team at the PC hotel
where you have booked your stay.
We recommend that all guests consider travel insurance, especially international travelers, to protect
against unexpected changes to their plans.
Thank you for choosing Pearl Continental Hotels. We look forward to hosting you and providing you with
a comfortable and enjoyable stay. If you have any questions or concerns about our refund policy, please
don't hesitate to reach out to us.
Note: This refund policy is subject to change, and the most up-to-date version will be available our website.
[Last Updated: 25 September 2023]